Terms and Conditions
Article 1. Applicability
1.1. These General Terms and Conditions of Sale (hereinafter: Terms and Conditions) apply to all offers, orders and agreements made using the website of Volumehair.nl, to the exclusion of any other general terms and conditions. 1.2. Accepting an offer or placing an order is subject to acceptance of the applicability of these Terms and Conditions. 1.3. The provisions of these Terms and Conditions can only be deviated from in writing. If a part of these General Terms and Conditions is deviated from, the other provisions will remain in full force. 1.4. All rights and claims, as in these Conditions and in any further Agreements for the benefit of Volumehair.nl are also stipulated for the benefit of intermediaries and other third parties engaged by Volumehair.nl. 1.5. If one of the articles of these Terms and Conditions is declared invalid by a court decision or by a binding decision of another competent authority, the remaining provisions of these Terms and Conditions will remain in force.
Article 2. Offers / Agreements
2.1. All offers from Volumehair.nl are without obligation and Volumehair.nl expressly reserves the right to change prices, especially when this is necessary on the basis of (legal) regulations. 2.2. An agreement is only concluded after acceptance of your order by Volumehair.nl. It is entitled to refuse orders or to attach special conditions to the delivery, unless explicitly stated otherwise. If an order is not accepted, Volumehair.nl will communicate this within ten (10) working days after receipt of the order.
Article 3. The offer.
3.1. The products offered are clearly and truthfully depicted and / or described and as completely as reasonably required and where the commercial purpose must be clear. If there is a limited period of validity of the offer, this limitation will be clearly stated. 3.2. Each offer must contain such information that it is clear to the customer what rights and obligations are attached to accepting the offer. This concerns in particular the price, the right of withdrawal, the method of payment, the minimum duration of the distance contract, the shipping costs and other conditions. 3.3. Offers per advertisement and internet are without obligation and valid as long as the product mentioned is in stock at Volumehair.nl.
Article 4. Payments
4.1. The stated prices for the products offered in euros, including VAT and excluding shipping costs, unless stated otherwise or agreed in writing. 4.2. Payment can be made in (one of) the way (s) as indicated during the ordering process. Further (payment / order) conditions may be imposed on your order. When paying by bank or giro, the date of payment is the date of crediting the giro or bank account of Volumehair.nl. 4.3. The customer is not entitled to deduct any part from an amount to be paid to Volumehair.nl on account of a counterclaim made by him, nor is he entitled on the basis of a complaint about the delivered goods. to suspend.
Article 5. Shipment
5.1 . Volumehair.nl strives to submit orders no later than the next working day after receipt of payment to its carrier for shipment in the Netherlands. However, Volumehair.nl is not obliged to do so. 5.2. The final shipping time is 3 working days after placing and payment of the order, except insofar as the delay cannot be attributed to Volumehair.nl. 5.3. If the delivery is either (temporarily) out of stock, or is delayed for other reasons, or if an order cannot or only partially be fulfilled, the customer will receive this at the latest seven (7) ) days after he has placed the order. In that case, the customer has the right to cancel the order free of charge. Volumehair.nl will arrange for a refund in that case.
Article 6. Reflection period
6.1. Buyer has the right – without giving reasons – to cancel the purchase within 3 working days after receipt of the delivered product by sending a notification to Volumehair.nl. This right to dissolution does not apply when the product is (partly) used and not in its original condition, when the Buyer acts on a profession or business, as well as when the purchase concerns goods as referred to in Article 7: 46d paragraph 4 of the Dutch Civil Code. 6.2. Within 5 days after termination of the agreement, the Buyer must return the product, unused and in its original condition, to Volumehair.nl. The costs for return are borne by the buyer.
Article 7. Guarantee
7.1. The mentioned warranty schemes only apply to products with the brand name VHP / Volume Hair PLUS. 7.2. The buyer is obliged to check upon delivery whether the delivered products comply with the agreement. If this is not the case, the Buyer must inform Volumehair.nl of this immediately, in any case within 48 hours after discovery, in writing and with reasons. The buyer can no longer claim that the product does not comply with the agreement if he has not informed the seller of this within the prescribed period. Damage to the product is at the expense and risk of the Buyer. 7.3. If a customer wishes to appeal to the warranty scheme of an article, he / she must report to Volumehair.nl in writing. Claims outside the guarantee periods will not be honored.
Article 8. Risk-free Guarantee
8.1. If the delivered product does not satisfy the Buyer, for whatever reasons, the risk-free warranty applies. 8.2. Procedure: Buyer informs Volume Hair PLUS by email to [email protected] of the fact that he / she wishes to make use of the risk-free guarantee and states the description of the product, his / her full name, address, zip code and residence details as well as his / her bank account number. After confirmation by Volume Hair PLUS, the buyer returns the product (in unused and good condition) to Volume Hair PLUS. After receipt of the returned item by Volume Hair PLUS, the purchase amount will be refunded to the Buyer. 8.3. Term: The product must be received by Volume Hair PLUS in good order no later than 1 month after purchase date. After the expiry of this period, the risk-free guarantee no longer applies. 8.4. The risk guarantee only applies when purchasing a product with the brand VHP / Volume Hair PLUS on www.volumehair.nl by buyers in the Netherlands. 8.5. The risk-free guarantee does not apply to purchases in KRUIDVAT stores. The money back guarantee does not apply to the mini packs of VHP Hair MakeUp with a content of 30 ml.
Article 9. Retention of title
9.1. Ownership of products is, notwithstanding the actual delivery, only transferred to the customer after the customer has paid in full all that the customer owes in respect of any agreement with Volumehair.nl, including includes compensation for interest and costs, also for earlier or later deliveries and any work performed or to be performed with regard to the products. 9.2. The customer may not tax, sell, resell, dispose of or otherwise encumber the products before ownership thereof has passed.
10. Force majeure
10.1. In case of force majeure, Volumehair.nl is not obliged to fulfill its obligations towards the Customer, or the obligation is suspended for the duration of the force majeure. 10.2. Force majeure is understood to mean any circumstance beyond its control, as a result of which the fulfillment of its obligations towards the Customer is wholly or partially prevented. These circumstances include strikes, fires, business disruptions, power failures, non-delivery or late delivery by suppliers or other third parties and the lack of any government permit. Force majeure also includes failures in a (telecommunications) network or connection or communication systems used and / or the unavailability of the internet site at any time.
Article 11. Applicable law and competent court
11.1. All rights, obligations, offers, orders and agreements to which these Conditions apply, including these Conditions, are exclusively governed by Dutch law. 11.2. All disputes between parties will be submitted exclusively to the competent court in the Netherlands.
Article 12. Personal data